Address critical incident questions as they arise; including Situation Assessment; Tactics and Actions Implementation; Create/Deliver Public Announcement media, radio, bulletins, etc.; Deployment of Outside Resources to Member Site; Coordination of Special Services, such as: medical and funeral expenses, family travel and lodging, etc.; and other services as needed.
Provide on-site assistance at agency location because of a crisis/event.
On-site Training to include Critical incident communication(s), such as:
Seminar-type discussion, using case studies, small-group exercises, video vignettes, and common employee threats, workplace violence scenarios, domestic violence in the workplace, outsider threats, facilities threats, and cyber threats.
Discuss best practices for workplace threat management. Leave with real action plans, become more familiar with two Threat Assessment Team checklists, and create empowered responses.
Provide support services to newly-assigned or untrained spokespeople, PIOs or department heads on how to deal effectively with the media, to include: